Terms and Condtions
Ordering
Please purchase via the website for listed products. For bespoke orders you can contact me via the contact form. Please note, I am currently working alone, so do bear with me if it takes time to get a reply. All products are made to order, and subject to availability.
Bespoke Orders
To secure bookings, a 50% deposit is required. With the balance due 1 week prior to collection/delivery date. Deposits are non-refundable. Payment for bespoke orders is via bank transfer.
Transporting & Storing Cakes
- do not rest the cake on a car seat or your lap. The safest place is the footwell of the car.
- always place your cake on a flat surface
- extra care should be taken when transporting your cake, as they are delicate
- do not place your cake in direct sunlight or near a heat source
- storing your cake in the fridge is essential. If not, your cake can melt and collapse
- Our cakes are often very tall and require a lot of space to be stored safely. Please bear this in mind when collecting.
The Pantry cannot accept responsibility for any damages to cakes when collected and transported by the customer.
Damaged goods cannot be returned or refunded.
Cancellation/Refunds
Orders may be cancelled or rescheduled with more than 1 weeks notice. Any deposits paid remain non-refundable. I make every effort to accommodate date changes, however I cannot guarantee your preferred date will be available.
Disclaimer
In the case of an emergency or an error in your delivery, please contact me so I can fix the issue immediately. If you are unhappy with your order for any reason, please contact me immediately. In the rare case that there is an error with your order, and you would like a refund, you must contact me on the day of your event and arrange for your complete order to be returned.
Allergens
Please note my products contain gluten, eggs and dairy. It is your responsibility to inform on booking of any allergies. While I make every effort to accommodate, and add allergen labels to products, there may be cases when it is unsafe for me to take your order. Anyone with a severe food allergy should refrain from consuming my products.
As a home based bakery, my working environment cannot remain allergen free and there is therefore always a risk of cross contamination.
Legal
The Pantry is registered with Lisburn & Castlereagh City Council, with a 5 star rating. I am a member of the British Sugarcraft Guild, with whom I am fully insured. All products must be stored and consumed as per instructions above/on the package.